Refund policy

30-Day Return Policy

You may request a return within 30 days of delivery. Eligible items must be unused, in their original condition, and in the original packaging, with proof of purchase.

Because each Taply can be programmed specifically for a customer’s Google Business review link, programmed or otherwise customized products are final sale unless they arrive defective, damaged, or incorrectly configured by us. Unprogrammed, unused products may be eligible for return.

To request a return, reply to your order confirmation email with your order number and the reason for the request. Please wait for approval and return instructions before sending an item back. Return shipping is the customer’s responsibility unless the item is defective, damaged, incorrect, or misconfigured by us.

Damages and issues
Please inspect your order when it arrives and contact us promptly if it is defective, damaged, incorrect, or misconfigured so we can make it right.

Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card issuer may require additional processing time.